Responsible Gaming — cc99 Keeps Bangladesh Players Safe
Gambling at cc99 should always be enjoyable entertainment. We provide tools, limits, and guidance so every player in Bangladesh can stay in control of their play.
At cc99, we believe that online gaming is a form of paid entertainment that should remain enjoyable, affordable, and completely in your control. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Rajshahi, and the rest of Bangladesh, gaming at cc99 is exactly that — a fun way to engage with cricket betting, live casino tables, and exciting slot titles in their spare time.
However, cc99 also recognises that for a small number of people, gambling can stop being entertainment and start to cause genuine harm. Problem gambling affects players, their families, and their wider communities. That is why cc99 has built a comprehensive suite of responsible gaming tools directly into the platform — and why our support team is available 24/7 to assist any player who needs help.
Our responsible gaming commitment: Every tool on this page is available to all cc99 players at no cost and with no waiting period. You do not need to explain yourself or justify your reason for using any limit, time-out, or self-exclusion. These tools are here for you to use whenever you choose.
Our Responsible Gaming Toolkit
All cc99 accounts require age verification during registration. Players must be 21 years or older to open an account and play. We use identity document checks to verify age, and accounts found to belong to underage players are closed immediately.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your cc99 account. Limits take effect immediately when reduced, and a 7-day cooling-off period applies before any increase takes effect — giving you time to reconsider.
Set a maximum session duration so that cc99 will automatically log you out once your chosen time limit is reached. This is useful if you find that gaming sessions run longer than you intend, especially during live cricket matches or long slot sessions.
Request a temporary (1 week to 6 months) or permanent self-exclusion at any time. During a self-exclusion period your account is suspended, all promotional communications are stopped, and login is blocked. Permanent exclusion cannot be reversed.
Enable on-screen reminders that show how long your current session has lasted and your net result so far. Available at 30-minute, 1-hour, and 2-hour intervals. Reality checks are a proven way to keep perspective during a gaming session.
cc99 provides clear information about how casino games work, including RTP (return to player) percentages, the role of RNG in determining outcomes, and how bonuses and wagering requirements operate — so you always understand what you are playing.
How to Set Your Limits at cc99
Activating any responsible gaming tool on cc99 takes less than two minutes. Follow these steps to put a limit or time-out in place right now:
Visit cc99.bar and sign in using your registered Bangladesh mobile number and password. If you have forgotten your password, use the account recovery option on the login screen.
Navigate to the Responsible Gaming section inside your account settings menu. All available tools — deposit limits, session time limits, reality checks, time-outs, and self-exclusion — are listed there.
Select the limit or tool you want to activate, enter your preferred value (e.g. ৳5,000 daily deposit limit, or a 2-hour session time limit), and confirm your choice. Changes that reduce your limits take effect immediately.
If you want to activate a self-exclusion immediately or need help accessing your account settings, contact our support team via live chat on cc99.bar or email [email protected]. Our team is available 24/7 and can action a self-exclusion within minutes.
Deposit Limits in Detail
A deposit limit is the single most effective responsible gaming tool available to players who want to keep their spending predictable and within budget. cc99 supports three types of deposit limit, all denominated in Bangladeshi Taka (BDT):
When you set a deposit limit, cc99 tracks your cumulative deposits across your bKash, Nagad, Rocket, and bank transfer transactions within the chosen period. Once your limit is reached, further deposits are blocked until the period resets or you have completed the required cooling-off period for an increase.
Cooling-off period: If you request an increase to your deposit limit, the increase will NOT take effect for 7 days from the date of the request. This waiting period is intentional — it gives you the opportunity to reconsider whether an increase is the right choice for your situation. Decreases take effect immediately with no waiting period.
Session Limits and Time-Out Features
A session time limit lets you set the maximum number of hours you want to spend in a single gaming session. When the limit is reached, cc99 will display a notification and, if you do not exit voluntarily within a short grace period, will log you out automatically. You can set session limits as short as 30 minutes or as long as 8 hours per session.
A time-out is a short break from cc99, ranging from 24 hours to 6 weeks. Unlike self-exclusion, a time-out is designed for players who simply want a brief pause. During a time-out your account is suspended and you cannot log in, but the account is not permanently closed. At the end of the time-out period your account automatically reopens.
Important: Time-outs and session limits cannot be reduced or cancelled once active. If you set a 48-hour time-out, you will not be able to log in for the full 48 hours regardless of how you feel afterwards. This is by design — it prevents impulsive overrides when the urge to play is strongest.
Self-Exclusion at cc99
Self-exclusion is the strongest responsible gaming tool available on cc99. It is designed for players who feel that their gambling has become a problem and who want to stop playing entirely, either for a defined period or permanently. cc99 takes self-exclusion requests extremely seriously and processes them with the highest priority — typically within minutes of the request being received.
Two self-exclusion options are available at cc99. A temporary self-exclusion can be set for 1 week, 1 month, 3 months, or 6 months. A permanent self-exclusion closes your account indefinitely with no option to reopen it. Both options can be requested at any time through your account settings or by contacting our support team directly.
Go to the Responsible Gaming section of your account settings and select self-exclusion, or contact cc99 support via live chat or email at [email protected]. State whether you want a temporary exclusion (and for how long) or a permanent exclusion.
Your cc99 account is suspended within minutes of your self-exclusion request being confirmed. Login becomes impossible for the duration of the exclusion. All marketing and promotional communications are stopped immediately.
Any real-money balance in your cc99 account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, or bank account after any pending KYC checks are completed. Bonus funds are forfeited upon self-exclusion.
Permanent exclus ion is final: A permanent self-exclusion at cc99 cannot be reversed under any circumstances. If you choose permanent exclusion, your account will be closed and you will not be able to create a new account. We strongly encourage players who are unsure to begin with a temporary exclusion first.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. cc99 encourages all players to be honest with themselves about their gaming habits. The following warning signs may indicate that gambling is no longer a healthy form of entertainment:
- Spending more money on gambling than you originally planned, regularly exceeding the budget you set for yourself before a session begins.
- Chasing losses — continuing to play after a losing session in an attempt to win back money, which typically leads to further losses rather than recovery.
- Gambling with money that is reserved for essential expenses such as rent, food, utility bills, education fees, or Eid savings.
- Feeling irritable, restless, or anxious when not gambling — using gaming as a way to escape stress, depression, or problems at work or at home.
- Hiding or lying about how much time or money you spend on gambling, or feeling shame or guilt about your gaming habits.
- Borrowing money, selling possessions, or taking out loans in order to fund gambling activity.
- Finding it impossible to stop or cut down on gambling despite genuinely wanting to, or feeling that gambling is out of your control.
If you recognise one or more of these warning signs in yourself or in someone you know, please do not ignore them. Reach out to cc99 support, or contact a professional counselling service. Taking action early makes a meaningful difference to outcomes.
Tips for Healthy Gambling Habits
Most players who enjoy cc99 responsibly follow a few common-sense principles that keep gaming fun and financially manageable. Here are the habits that responsible players share:
Treat your gaming budget as a cost of entertainment — like a cinema ticket or a meal out. Decide before you start exactly how much you are willing to spend, and stop when that amount is reached regardless of whether you are winning or losing. Never gamble with money you need for bills, rent, or family expenses.
It is easy to lose track of time during an engaging gaming session, especially when following live cricket matches or in the middle of a bonus round. Use cc99's session time limit feature to set a hard stop time before you begin. Decide in advance how long you want to play, and honour that decision.
All casino games and sports bets have a built-in house edge. Over time, the mathematical expectation for any player is a net loss. Gambling at cc99 should be approached as paid entertainment with an element of excitement — not as an investment strategy, a side income source, or a way to solve financial problems.
Protecting Minors from Gambling
cc99 maintains a strict 21+ age policy across all aspects of our Service. We verify the age of every player during account registration using government-issued identification, and we conduct additional verification checks when our systems flag a potential underage account. Any account found to belong to a player under 21 years of age is closed immediately and all associated funds are reviewed in accordance with our Terms and Conditions.
If you share your device — a smartphone, tablet, or computer — with children or younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Most Android and iOS devices include built-in parental control features that allow you to restrict access to specific apps or websites by category.
Report underage access: If you suspect that a person under 21 has registered or is using a cc99 account, please report it immediately to [email protected]. All reports are treated confidentially and investigated as a high-priority matter. Protecting children and young people from gambling harm is a shared responsibility.
Get Help — You Are Not Alone
If you feel that gambling has become a problem for you, or if someone close to you has raised concerns about your gaming, please reach out for support. You do not need to be in crisis to ask for help — getting support early is always the best approach. cc99's support team is trained to handle these conversations with complete confidentiality and without judgement.
Our support team is available 24/7 via live chat on cc99.bar and by email. All responsible gaming enquiries are handled by dedicated team members who are trained in player welfare. Conversations are confidential and will not affect your account status unless you specifically request an exclusion or limit.
[email protected]cc99 also encourages players who need additional support beyond what our team can provide to seek professional help. Confidential gambling support services are available to people in Bangladesh through medical and counselling providers. Speaking to a doctor, counsellor, or trusted family member is always a valid and positive step.
Remember: Seeking help for a gambling problem is a sign of strength, not weakness. Many people successfully manage and overcome problem gambling with the right support. If you are struggling, please reach out today — to cc99 support, to a trusted person in your life, or to a professional counselling service.
cc99 is here to be enjoyed. Set your limits, play within your means, and explore Bangladesh's most trusted online casino — cricket betting, live tables, slots, and more.
Explore cc99 Casino View FAQ Login to cc99